Customer Testimonials
I was looking at a 2006 Mini Cooper S online. I was ready to leave a deposit to secure the vehicle and take a flight from PA to KY base on pics and carfax information. One of the sales personnel (I believe his name was John) called me that he would not recommend buying the vehicle if my intentions were to drive it back, because the vehicle had issues that still require to be addressed. To me that was top class service from a salesman. He saved me time, money, and aggravation. That is hard to find in today's date ...
Subaru isn’t the same in my mind due to their incredibly poor handling of this SOS button issue. My car arrived at Bachman 6 weeks ago. I got it yesterday! Wow. Just horrific. Will shop around next time. Maybe Subaru isn’t any better than the rest any more.
Roy was very polite and helpful today when I went for oil change. I did not have a long wait, price was reasonable. I always have a good experienc at this dealer
I dropped in to get the drivers side headlight bulb replaced . They estimated about an hour wait . It was done in about 20 minutes . I appreciate the original estimate so that I could schedule the rest of my day and was also happy to have it done in less time.
I contacted them through this site. They responded very fast. Oh there was no pressure. Seem to go along smoothly. Waiting room just have water and coffee. There was a small play area for kids. About 6 areas for computer work or to charge your phone.
I have purchased many new cars in the past this by far my best experience. I will be a customer for life.
Our family was in a pickle. We broke down on the side of the freeway while towing our camper about 30 miles North of Bachman Subaru. We were towed there, but they were already closed. First thing in the morning my husband went to the service center and told them our plight. They looked at the car and were able to squeeze us in. It turned out that a totally different company unaffiliated with Subaru who had installed a transmission cooler on our vehicle hadn't screwed on a hose to the turbo very well. It eventually loosened all the way ...
I found them to be helpful and knowledgeable. Because of conditions not in Bachhman’s control I was Frequently contacted by Ken Sutton With updates for the four months I waited for the car. I would recommend Ken Do anyone looking for a new car especially a Subaru. It was a great experience buying a new car
Great service all around ! Thanks to everyone involved from start to finish! Thanks to Tony and Ken especially!
My experience exceeded my expectations. I had no problems and was able to work through time and distance restraints. I would recommend Bachman for potential car shoppers.
Israel was a great salesperson and he helped me save money and I appreciate all that everyone else did. I intend to tell everyone what a good experience I had at Bachman Thanks everyone Shar
We had a wonderful experience, vey professional and honest. Would recommend them highly. Using them for all our vehicle needs.
This dealer is closest to home. While not always the lowest price, this time I knew I would get MSRP, and the sales agent was knowledgeable and easy to work with.
Great car buying experience. The salesman -Alex was very helpful through the entire process. Very impressive dealership throughout. Everyone on staff was courteous, knowledgeable, and eager to help.
Excellent service and dedicated to customer satisfaction. Overall, the sales representative got to know me and was sure to make himself available for me throughout the process.
This will be our third Subaru with Bachman and I can reccomend them to everyone. Neil in Service Department is a Top Grade guy and one of the best ever. Being an old Shade Tree mechanic working on my Hot Rod decades ago, I know a lot about engines. I NEVER reccomend anyone unless they Deserve it!!! Their service as ALWAYS been great and they know how to treat a Customer with respect and they CARE!!!!!!!
Great Service Department! Fast and courteous service, can't say anything bad about them. Easy to schedule appointment. Employees super nice. Would easily recommend to anyone.
Bachman Subaru recently did a Starlink update for 2017 Outback. Work was done in timeframe as promised. There was good communication from service advisor. Overall a very positive experience.
The folks there at Bachman were very attentive, explained what was being covered, and answered all my questions. They also completed the work in a timely fashion.
They are trustworthy but may get next one closer to me because I like across town and I can get it at a lower cost.
The most pleasant car buying experience of my life. And this was the fourth car I've purchased from the Bachman group. My salesman Ryan Cobb was extremely helpful before the sale, and just as helpful answering my questions in the days after. I could not be more pleased.
After shopping used suvs online and a test drive at another dealership we purchased a used Mazda CX-9 from Bachman Subaru. Ken S. could not have been nicer to deal with, and the whole experience was positive. Would recommend to anyone in the market for a vehicle. We will plan to go back to Bachman for our needs in the future.
First time to purchase a car online. Bill Rosenbarger walked us through the process and was so very helpful, and friendly. He was able to put us at ease with his gentle personality and no pressure salesmanship. Like Nathanial Hail said. “I regret that I have but one life to lose for my country.” In my case I regret that I couldn’t buy two cars from Bill today.
The entire experience was excellent. Santo is a very capable and friendly sales person. Good manners. Well informed. Zack in finance was very professional. Overall - well done.
Easy to do business with. Friendly staff. Was pretty much the opposite of the other dealers in town. Felt comfortable with how they explained things.
So trustworthy and so professional. Sent my daughter to have her taillight replaced and Bachman did it while she waited in the parking lot on a lawn chair (social distancing rules!), topped off a little oil, and charged her NOTHING. We are loyal customers and I appreciate being appreciated. Thanks!
Debra was very professional! Probably the best experience we’ve ever had in buying a car! We would highly recommend Debra for your Subaru purchase! We’ll be back for our next purchase! Thanks, Debra!
Fast, friendly, and efficient service. Very different than the dealership where I purchased my Subaru. I will use Bachman Subaru in the future. Thank you!
A great vehicle shopping experience! Usually car buying brings my wife to tears. But not this time. Bill was nice and very knowledgeable. He answered all of our questions and didn't try to rush or pressure us.
We went to Bachman initially because they had a used vehicle available that we were looking for, but their customer service was great and I would return in the future for that. Easiest buying experience ever.
It was a good experience! Great no pressure! Eric explained in depth about the car! Now I just need to read manuals to actually use all the features!
Chandler in the online sales department did so much work up front the dealership visit was a breeze. When I got to my appointment Bob was waiting for me. Drove the car and completed the deal. No hassle, no pressure. I will recommend to anyone I know looking for a car.
I was very pleased at the level of quality of service I received throughout the purchase of my new Subaru.This has been the best overall car buying experience I’ve had in the past 30 years. Special accolades for Bill Rosenbarger who Who was both very helpful and professional
It is a Fantastic operation and buyer experience. Ron, my salesperson was great...no pressure whatsoever! Knowledgeable staff, friendly environment. This is my second subaru purchase from them...wouldn't go any place else!
Ken Sutton was very knowledgeable on any question that I had on the Subaru Forester and everyone at the dealership was very professional. I would recommend Bachman Subaru to anyone interested in a new vehicle.
Ryan Cobb gave amazing customer service and got me the perfect car! 😊 Ryan knows his product and will go the extra mile to find the perfect car you want. Highly recommended such an awesome experience !
Micheal was very informative on the truck that I purchased. I would recommend this store to everyone. I felt like I got a lot of information on the vehicle
Ron was very knowledgeable about the different Outback and Forester models. We really appreciated the attention to detail and the time that he put in to teach us about all the available features once we had decided to make the purchase.
Great dealership to visit great selection and let me see you tomorrow around noon till the 25th of July to see what your favorite is
Ken was very helpful and knowledgeable during the whole process. There was no pressure to buy which was very refreshing thank you so much for your help!
The gentleman who sold us the car was very professional, enthusiastic, spent a lot of time showing us the car and it’s special features. I never felt pressured by him to purchase the car. The gentleman who exlained the warranty was also very professional and polite although I have to admit I was disappointed in what seemed to be a very limited warranty for a car in this price range. I was also disappointed in what seemed like the need for an immediate decision on rather I was willing to purchase the extended warranties
Awesome dealership. Sales staff and service personnel are friendly, courteous and professional. I keep coming back. I’ve bought 3 cars from this Subaru dealership and I’ll be back.
I had a wonderful experience at Bachman Subaru where I bought my new Ascent. I felt very comfortable working with Debbie. I never felt pressured or like she was over selling. I would highly recommend this dealership and especially Debbie. She even helped me move my car seats into the new car which I will never forget!
I came in looking for a gently used car and left work a brand new one I was so excited about THIS care and really wanted to take it home with me Ken and team worked with me and my last car came home with me at a payment plan I am comfortable with I love Bachman and they tell me I am now part of the family I switched from Ford to Subaru
Debbie Watson is a gem! She made the whole process of determining the right choice of vehicle a non-complicated, matter of fact experience. Always appreciate being able to work with a sales person focused on selling the truth vs fluff with pressure. Time spent on negotiations and finance were minimal and a welcomed experience compared to other dealerships that can keep you captive for hours working through this process. Highly recommend Debbie and her dealership!
Ryan Cobb made the process smooth and worry free. He answered all my questions (I had a lot), made sure I understood every cost and fee and had no pressure to buy. His goal was to get what I wanted when I wanted it. More importantly weeks after the sale, he still takes time to answer my questions. I highly recommend Bachman and especially Ryan.
Ken Sutton is the best! No pressure, follows up and is a true professional!! I have now purchased 4 vehicles from Ken! Brian in financing is no nonsense. Fair in his offers in your trades and even more so on the purchase of the vehicle. If you are looking for a place where you can purchase a fantastic vehicle without any of the hassles, Bachman is your place!
Ryan Cobb was my wife and I's salesperson, but I have yet to meet anyone affiliated with this dealership that wasn't very helpful. Ryan did an excellent job making sure we had everything we needed or wanted. He explained the whole process very well, and fielded many an annoying phone call and email from us when we had questions. He was perfect, and I would recommend him to anyone.
What a great experience. Ryan Cobb was our sales person, and he did an amazing job. Really appreciate his willingness to answer all the questions, emails, and field all the calls. He does an excellent job, and goes out of his way to help out. Everyone we met at the dealership did an amazing job as well, and were always helpful and friendly. Tony Crespo even helped us out one day when we stopped by and it was Ryan's day off, even though Ryan was our sales person. Thank you!
Painless buying experience; good online screening tools; good follow-up with sales and finance at dealership. Bill is a fine representative for Bachman. I felt comfortable during the entire transaction.
This is the second car that I’ve purchased from Bachman Subaru and definitely the one that I’m happiest with. I was experiencing issues with my 2012 Outback and after speaking to them I decided to purchase a new car. I wasn’t able to get there until 7pm due to work, but everyone was so wonderful and took the time to show me cars and help me leave home with one. It was a great experience but still managed to get better! Nancy stayed late with me and are sure to show me all of the fancy ways that ...
Michael was very kind and honest with me, I would recommend anyone looking for a car to consider the help from Michael at Bachman auto group subaru
Always a pleasant experience they are quick curteous and have the knowledge to maintain my vehicle in top condition The sales staff is awesome as well as the service I’m driving Subie number 5!
This was our first time buying a Subaru. We had such a great experience! Our salesman, Michael was very knowledgeable and helped us find the perfect car for our family. I would most definitely buy a vehicle from him again and will be recommending him to everyone I know.
Absolute Great experience. Sales person Tony was awesome. Very knowledgeable about the vehicle. I purchased my wife a 2019 Subaru Forester and she could not be happier with the vehicle. They have earned a lifetime customer in myself.
Fantastic selection, excellent service. I was sceptical that purchasing a car could be easy. I do believe I was wrong, everything was exceptional. No need to worry about any scams or poor quality automobiles. I will be back to purchase another car.
This is my place for Subaru service. Have now my 3rd one from 1999 and take them here for any issue – major or minor. Optimal combination of time, money and result.
Thank you, Nancy! Our experience was positive from start to finish. We felt well informed and cared for; and, we loved the knowledgeable and friendly staff. We are so happy with our purchase and the process that went with it! Thank you for making our purchase a true pleasure.
Great experience. Would definitely recommend. Great selection of cars and fast friendly service. Did a test drive and the salesperson was very knowledgeable. Great great great
We have purchased 7 vechicles over the past 12 years from Bachman and have always conducted business with Ken Sutton. He has always been professional, energetic and goes above and beyond to meet all of our needs
Ken Sutton provided us with professional service and an enjoyable experience. I Was very pleased with the entire process of my purchase. I will definitely recommend Bachman to my family and friends.
Mr. Bill Rosenbarger was excellent. He took the time to answer all questions without pressure or nonsense. He would investigate to find answers if he didn't have them and always felt at ease.
Thanks to Robin & the service staff. The service was good. They completed the work ahead of schedule, reducing my wait time. I appreciate the great experience.
It was one of the best new car purchasing experiences I have had. The salesman was knowledgeable and interested in our needs and wants. We had an idea of the cost of the new car and his price was close to that. It was a very quick, neat and tidy transaction.
Not your normal car salesman, Debbie listened to what I wanted and also showed me other options that I would like. I ended up with a new crosstrek and love it!
Great service and hassel free buying process. Ken Sutton was patient and really worked with me on finding the right car and taking the time do so!
This was the best experience I have ever had with a car dealer service department. Thank you Kim for your honest and courteous service! One of our tires hit a curb and was irreparable. In similar situations I was told to purchase 4 new tires (4 wheel drive), but Kim ordered me a tire with some wear to match the tread of the other tires. I don't think I could have gotten service this good at any tire store or dealership.
Promptly met by service rep Fairchild who kept me fully informed of developments and timing. Shuttle availability excellent with competent drivers.
This sale was effortless and was a pleasure to work with Nancy. Everything went better than expected. I will certainly recommend this dealership and when the time comes to buy again myself expect to see me.
I actually had no intention of purchasing a vehicle that day. I was just going to window-shop, with intention to buy first of the year. However, when I saw the dealership had a loaded 2019 Outback with a 6 cylinder and in the Forest Green Metallic.....�� The facility was nice and Bill was great to work with from beginning to end. I test drove the Outback and fell in love. The process, which we all know can make for a long day, was relatively a shorter one! Bill answered all my questions or concerns I might have and went through ...
Went with my son to buy an Ascent. Tony was our salesperson. He was so knowledgeable and just a super person to work with. Made the experience so nice. I highly recommend Bachman Subaru
Well, I had to say that I may not get the best deal That I like but I must mention that Ms. Nancy Barnett provided an exceptional customer services. It was late in the evening but she still takes her time to show and educated us with all the features on the Outback. Nancy, Thank you so much for make our shopping easy! Absolutely quick and painless
Shopping and buying experience best I have had. The friendly professionalism of my sales person (Bill Rosenbarger) made the process low stress and very informative. I will shop at Bachman Subaru again.
47,500 SERVICE. KIM FAIRCHILD - SERVICE ADVISOR - VERY ATTENTIVE AND KNOWLEDGEABLE. THEY ARE KEEPING AN EYE ON TIRE WEAR FOR ME AND ARE NOT PRESSING FOR NEW TIRES BEFORE IT IS TIME FOR THEM.
Easy to work with onsite. Had to call 3 times to schedule 'ding' coverage appointment.
Dealing with Michael in the Sales Deptartment and the folks in Service has been a pleasure and definitely put all my fears of doing this on my own at ease.
Salesman was new but very knowledge about the car. Test drove 3 different models. The buying experience was very pleasant was completed very quickly and felt good about the car I purchased.
I went there to buy a Forrester and after looking at it, they asked me if I was interested in seeing a Crosstrek. I liked it because it was just as nice, smaller (but big enough for my needs) and less expensive.
Great experience from the sales team member all of the way through the process and still have excellent communication with the sales team member that assisted me.
I have bought many vehicles st Bachman Auto Grouo and every transaction has been excellent. I’ll be back! My experiences have included Volkswagen, Chevy, and Subaru.
From start to finish we received superior customer service. Michael Angelini met our every neec extending sincere kindness and understanding. He made us feel comfortable and at ease while being thorough and detailed in answering our questions and addressing our concerns. We will return to Bachman Subaru to see Michael again when we are ready for our next car purchase. Thank you Michael!!!!
Just bought our 3rd Crosstrek from Bachmann. Great car for our teen drivers heading out the door and off to college. Debbie has been great to work with.
Was in the market for a WRX. Ken Sutton helped me out. Was courteous and straight forward through the process. Preferred this dealership over the ?other?. I knew what I was buying, but it was nice that Ken actually knew more about the car than what?s in the brochure.
We enjoyed are new car buying experience. Ryan C. Took the time to find the exact car we were looking for. The car was prepared and the paper work completed without any issue.
Our salesman, Tony Crespo was great and made me feel comfortable. I feel like we got a great deal and I am loving my new ride!
Had a wonderful shopping experience at Bachman Subaru. Sales manager, David Wheeler, and salesperson, Debra Watson were both professional and helpful without “pressure sales tactics.” They were also gracious & professional whether we purchased from them or not. When we called to say we decided to purchase another small SUV from one of their competitors, they were still gracious. When we purchase another new SUV or refer someone, we would recommend Bachman Subaru as an option!
Buying a new car is alwsays a long process for us- it takes us years to decide on what we want because we keep our cars forever. Bob Shewalter of Bachman Subaru is the guy to go to! He is knowledgeable and incredibly patient. WeI highly recommend him!
I can't thank Ken enough for being so great to work with! The entire process was so non-stressful and easy that I will never buy from another dealership!
We own three vehicles of another make, so purchasing a Subaru Forester took some research and thought. Working with Debra Watson was a real plus. We took time to look over two different models in detail, test drive, and then ponder some more. Debra gave us a lot of help and "space" in the process and we had an enjoyable experience. The 2015 we bought looks like new and we are very pleased with the car and the dealership.
After weeks of research, I began dealing with Sam Kennedy approximately six weeks ago. Mr. Kennedy was extremely patient and not pushy. He answered all of my questions fully. And made suggestions. When I finally decided to buy a Forester for my wife,I was a little disappointed to learn that I wouldn't be dealing with him. He turned me over to another total professional, Bill Rosenbarger. Bill also made the process pleasurable. Bill even went so far as to help my wife sync her phone to the car. He went through the manuals with us so that we ...
My Subaru dealer was very helpful. Wayne was very attentive to our needs and went above and beyond with making sure we got what we asked for. He even set up my phone to Bluetooth! Thanks Wayne, for helping me purchase a wonderful car. I'm so happy with my Subaru Outback!
Decided to trade my 2012 Outback for a new Outback. This will be my retirement vehicle. Love my new one and I loved my old one. Wayne Acree was extremely helpful. He helped me pair my phone and showed me how to use all the bells and whistles. Overall great experience!!
On 4/17/17 I saw online a Subaru Outback(Icalled it my Retirement vehicle) and it was calling my name. My husband and I have worked with Debra Watson on 2 or 3 other occasions and we love her. She not only hears what's you have to say but she actually listens. She is a nonhigh pressure salesperson that takes wonderful care of her clients. She makes the entire car buying experience a thing of pleasure! Thanks Debbie, if we ever buy another vehicle, we will be sure to come back and see ya!!
Just wanted to thank Ken Sutton for the attention and service I received during my recent purchase. His information was helpful and complete which expediated my decision making.
Thank you Bill Rosenbarger for a wonderful experience purchasing our car. I appreciate the "no pressure" friendly approach to answer questions and provide me with good information and pricing. This is my second Subaru Outback, my first a 2013. I was impressed by the quality of the product (translate - no real problems with it) just a good solid car. I wasn't really planning on buying a car but had mine in for service in their great service department.
I had the pleasure of working with Tony Crespo as my salesman and their Finance Director, Brian. There was never a moment where I didn't feel like they had my best interest at heart. I had been searching for a car for months and I had terrible experiences with the stereotypical car salesmen. But, Bachman Subaru went above and beyond to make sure I was satisfied and walked away with peace of mind. I will never buy a car anywhere else!
My wife and I enjoyed working with Debbie Watson in purchasing our 2015 Honda CR-V. She is very personable, friendly, and not high pressure. Debbie was able to answer all of our questions and gave directions on our test ride. We certainly appreciated not being pressured to make an instant decision like we experienced while shopping at other dealers. We hate shopping for cars because most sales personnel only seem to care about themselves but not Debbie. Other dealers had salesmen descend on us like hungry vultures and approach us like zombies in the TV show, "The Walking Dead" ...
Picked up my Outback Friday--great car. Ryan delivered to my home--thanks! Bob assisted with the delivery and answered all my questions. These guys know their cars!
First came in on a Thursday afternoon and had my car on the following Saturday. Quick, easy, painless. Seemed like a reasonable deal for a 2010 Forester. Tony was helpful and kind but not pushy. This is the first car that I've owned but I may be a Subaru girl for life!
We had been looking at Outbacks for a while and saw one online that we liked. We immediately got an equote followed by a call and an appointment with a salesman. James was great- friendly and knowledgeable. We got a fair price for our trade-in and a long test drive with detailed instructions on all of the features. Everything went smoothly with our purchase and we never felt pressured. James is a straight shooter and we would definitely recommend him and the dealership to others.